Our goal is to help remove the guesswork that comes with starting a new call center operation, and to make sure it’s done correctly, efficiently, and productively from the start.At Juice Marketing we follow a 5-phase cycle when setting up a new call center campaign. Each of the phases can be customized specific to each individual organization’s campaign. The phases are as follows:
- Campaign Set Up
- Project Development and Preliminary Set-Up
- Agent Orientation, Training Workshops and Implementation
- Project Status Assessment
- Train and Oversee the Call Center Staff and Management
In essence, the cycle is planning, recruiting, development, training and implementation.
Moving forward:
Set up a meeting to discuss and define specific objectives for your campaign and draft a customized proposal for your needs.